General Questions:

• Where is your furniture/mattress/appliance store located?

We are located at 144 Boyer Street, St-Isidore-de-La Prairie, J0L 2A0, just a few minutes from Châteauguay.

• What are your store hours?

Monday to Saturday: 9:00 AM to 5:00 PM
Sunday: 11:00 AM to 5:00 PM

• Do you offer free parking?

Yes, we have a large parking lot, and parking is completely free.

• Is your store accessible to people with reduced mobility?

Yes. The first floor of our store is accessible to people with reduced mobility. You will find, among other things, all our reclining furniture and appliances on this floor. Unfortunately, we do not have an elevator to access our second floor.

• Can I purchase online and pick up my order in-store?

No. Our website is not transactional.

For an important purchase such as furniture, a mattress, or appliances, nothing replaces the in-store experience. We believe in the importance of trying, comparing, and truly evaluating comfort before making a decision.

For appliances, visiting our store also allows you to see the products up close and ask all your questions. Our advisors are here to guide you toward the best choice based on your specific needs.

Furniture Questions

• What types of furniture do you offer?

We offer a wide selection of furniture, including: Living room furniture: reclining chairs, lift chairs, sofas, loveseats, console loveseats, sectionals, sofa beds, cabinet beds, coffee tables, TV stands and entertainment units.

Dining room furniture: tables, chairs, benches, stools, buffets and kitchen islands.

Bedroom furniture: beds, adjustable bases, storage beds, platform beds, nightstands, dressers, armoires, chests and children's bedroom furniture.

Home décor accessories: lamps, frames, clocks, curio cabinets, artificial plants, area rugs and bedding.

• Can I order customizable furniture?

Yes. Most of our collections are customizable.Once you have found the style — but most importantly, the comfort — that suits you, you can often personalize your furniture according to your preferences.You may choose options such as leather, fabric, finishes, and more. Visit our store and meet with one of our expert advisors, who will be happy to show you all available options.

• Do you offer furniture assembly services?

Yes, assembly services are available. Additional fees may apply.

Mattress Questions:

• How do I choose the right mattress?

There is no better way to choose the right mattress than by visiting our store and testing the different comfort levels available.

• Do you carry major mattress brands?

Yes. We are proud to offer mattresses from some of the industry’s leading brands, including Beautyrest, Simmons, Avanti, and ZedBed.

Appliance Questions:

• What types of appliances do you offer?

We offer a wide selection of kitchen and laundry appliances, including: refrigerators, ranges, dishwashers, microwaves, wall ovens, ventilation appliances, beverage centers, wine storage units, washers, dryers, laundry centers and much more.

• Do you carry major appliance brands?

Yes. We are proud to offer appliances from some of the industry’s leading brands, including Whirlpool, Maytag, KitchenAid, GE, GE Profile, Café, LG, and more.

Inventory and Promotions Questions:

• Do you offer furniture, mattresses, or appliances that are available immediately from stock?

Yes. Some of our furniture, mattresses, and appliances are available in stock for immediate delivery.

• Do you offer promotions or sales?

Yes! Our current promotions are always displayed on our website.

Returns, Warranties, and After-Sales Service Questions:

• Are your furniture, mattresses, and appliances covered by a warranty?

All our furniture, mattresses, and appliances are covered by a 1-year warranty.After this period, the manufacturer’s warranty varies depending on the supplier.For mattresses, the warranty does not cover normal foam compression. The mattress must be free of stains and dirt, and the use of an appropriate support system is required.

• Do you offer extended warranty plans?

Yes. You can purchase an extended protection plan ranging from 2 to 5 additional years, depending on the product. One of our advisors will be happy to explain all available options.

• Can I return an item?

All sales are final.A product presenting a defect covered under the warranty criteria will be repaired, replaced, or credited at the manufacturer’s discretion.

• Do you offer after-sales service?

Yes, absolutely.You can contact our service department by phone at 450-454-5424, extension 227, or by email at:[email protected]

• What should I do if my product is defective?

Please complete the service form available here: https://drive.google.com/file/d/13HwD_ol0TCExtzUy7cR87-6E8c_FUjB-/view

Once we receive your request, we will have all the necessary information to assist you.

Payment and Financing Questions:

• Do you offer financing plans?

Yes, we offer financing through Flexiti.Please visit the Financing section of our website for all details: https://www.ameublementmachabee.com/en/cp-financing

• What payment methods do you accept?

Whether in-store or at delivery, we accept:Visa and MasterCard credit cards, Interac Debit or Cash

Delivery Questions: 

• What are your delivery times?

If the item is in stock, delivery may be available within the week following your purchase (depending on your delivery area).Any custom order placed with one of our suppliers is subject to a delivery timeframe that is unfortunately beyond our control.Please allow approximately 4 to 16 weeks for delivery.Your advisor will follow up with the supplier, and if any additional delays occur, they will keep you informed.Once your complete order has been received, our team will contact you to schedule delivery at a time that is convenient for you.

• Will I receive a specific delivery appointment time?

The day before your delivery, our team will contact you to provide your delivery time window, which will be either morning or afternoon.If needed, you may request to be contacted approximately 30 minutes before our team arrives at your home.

• How much does delivery cost?

With any purchase of $1,000 or more before taxes, delivery is free within our main delivery area, including the following cities:Beauharnois, Candiac, Châteauguay, Delson, Howick, Kahnawake, La Prairie, Mercier, St-Chrysostome, St-Constant, Ste-Catherine, St-Édouard, St-Étienne-de-Beauharnois, St-Isidore, St-Mathieu, St-Michel, St-Patrice-de-Sherrington, St-Rémi, Ste-Clotilde, Ste-Martine, and Très-Saint-Sacrement.Delivery service is also available to many locations, including areas as far as Estrie and the Laurentians.To confirm whether delivery is available to your address and verify applicable delivery fees (from $50 to $125), please contact one of our advisors at: 450-454-5424 or by email: [email protected]

• Does delivery include installation?

Our delivery team will unpack your order, place it in the desired location, and remove the packaging materials.They will also assemble the furniture components when required.For appliance deliveries, our team will level the appliances; however, we do not provide installation or connection services.

• Do you remove old furniture, mattresses, or appliances?

Mattresses:
When you purchase a new mattress, we can remove your old mattress at no additional charge.

Appliances:
When you purchase new appliances, we can remove your old appliances for $20 + taxes per item.

Furniture:
We do not remove old furniture. If needed, our delivery team can move it outside. Additional fees apply.

If you would like to use this service, it is important to notify your advisor before delivery and ensure that this request is clearly indicated on your purchase contract.Appliances must be unplugged and/or removed from pedestals (if applicable).If an item is too large to remove, it must be dismantled before the delivery team arrives.For hygiene reasons, we reserve the right to refuse this service.

Service References Questions:

• Do you have recommendations for repair, professional cleaning, or installation services for furniture, mattresses, or appliances?

Upholstery Repair:

MRF:
514-710-9351

Sofa Tech:
www.sofatech.ca

Cabinetmaking:

Les caprices du bois:
514-243-9880

Upholstered Furniture Cleaning:

Groupe Aladdin:
https://groupealadin.ca/
450-632-8000

Appliance Installation / Repair:

Électro Experts:
1-888-915-8888
https://electro-experts.com/

Appliance Repair:

Réfrigération Michel Denault:
450-454-9123

Appareils Ménagers Ti-Bo:
https://www.appareilsmenagersti-bo.ca/
450-371-2345

Appliance Parts Orders:

Reliable Parts:
www.reliableparts.com

Organizations That Accept Used Furniture or Appliances:

Nouvelle Chance:
450-699-3464
https://www.nouvellechance.ca/centre-de-dons-recyclage/